Policies

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Here at Cham Bakery, we pride ourselves on adhering to strict ethical supplier standards and engaging in fair employer practices. For more detailed information regarding our standards and practices, please contact us.

Turnaround & Shipping
All orders are shipped within 24 hours Tuesday – Saturday,  8am – 1pm. Orders placed on Sunday will be shipped Tuesday.
Please note that some orders using UPS will not have tracking numbers.

Return/Refund Policie​s
As our products are perishable, all food sales are final. Cham Bakery will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Cham Bakery is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by UPS, but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.

Privacy Policy
We take your privacy seriously and will take all measures to protect your personal information. We only collect information that we need that is related to your order. This includes your: billing address, shipping address, email address, credit card information. Your information is only used to fill your order. We do not sell or redistribute your information to anyone. Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data.